Service Request

Why we ask for this information
From initial enquiry through to completing a job, our customer conversations typically involve around 14 emails — often because we're gathering the information and photos needed to properly assess the work.

We've designed this Service Request to collect the information we know we'll need from the start. This allows us to assess your request sooner, provide an accurate quotation and get your appointment booked in much more quickly, while reducing unnecessary back-and-forth and helping make sure our engineer arrives properly prepared.

Your answers are saved automatically as you complete the form, so you can leave and return to finish it later. Please note that uploaded photos are not saved until the form is submitted.

Tell us about your boat, your stove and the work you need. We'll use this information to assess your request and advise on the next steps.

First Name

Last name

Phone

Does your boat have a GRP / fibreglass cabin or roof?

Yes

Unsure

Boat name and number

Boat description

Please include the boat type, approximate length and colour so our engineer can identify it, e.g. 50ft narrowboat, dark green with cream trim

Current location

Please provide What3Words or Google Maps coordinates.

Are you continually cruising?

Yes

Why we ask: Appointments can be booked several weeks ahead. Knowing your planned movements helps us arrange your appointment around where you're likely to be. We understand cruising plans can change.