Service Request

Once you submit your request you'll receive an email from customer.service@shipshape1.co.uk requesting photos.

This could go to your Spam folder so consider adding this address to your email whitelist.

Full Name

Phone number

Name of your boat, number and brief description.

Current Location Using w3w or Google Pin

What service are you interested in?

Stove Service

Stove Repair

Stove Care Plan

Stove Survey

Stove Supply

Are any glass fixings missing?

Is the glass broken?

Is your blanking plate flush?

Any damage to the roof collar?

Is there movement in the glass?

Any damage to the stove collar?

Can you wobble your flue pipe?

Any damage to the stove?

Are there any obvious problems which you feel need to be addressed? This could be fire bricks, vents seized, grate damaged, water running down your flue pipe, anything which you'd like us to pay particular attention to.

By submitting this service request we are entering into a partnership where we have to work together to ensure we can perform this work in a timely fashion.

Parking - Please ensure there is official parking no more than a 7 minute walk from your boat and that the towpath is suitable for transporting a trolley full of heavy tools.

Boat Location - An accurate location must be provided for your boat using either what3words or Google maps.

Access - The majority of our clients will happily leave a key out for us but if this doesn't suit you then please guarantee you'll be at your boat for our arrival.

Stove Temperature - Please ensure the stove is cold in time for our engineer. We recommend that if the stove is in use the day before that the fire has been allowed to go out by 10-11pm and remove any burning coals/ash, it's quite surprising how the heat can be retained for many hours if not cleared.

Information - Time must be taken to guarantee the information supplied on the service request form is accurate.

Thanks for submitting!

You should receive a confirmation email from customer.service@shipshape1.co.uk

This could go to your Spam folder so consider adding this address to your email whitelist.

A customer service representative will be in touch soon.